Privacy Policy — Stay Unbound

Last updated: January 1, 2025

Who we are

Stay Unbound LLC ("Stay Unbound", "we", "us", or "our") operates the website at stayunbound.com and provides done-for-you bid services for residential contractors. Our registered address is 30 N Gould St STE N, Sheridan, Wyoming 82801, USA.

If you have any questions about this policy, contact us at support@stayunbound.com.

Information we collect

We collect information you provide directly to us, including:

Name, email address, and trade or business type when you submit a form on our website
Project details, plans, project notes, and other materials you send us as part of a strategy session or retainer engagement
Payment information processed through our payment processor (we do not store payment card details)
Communications you send us via email, WhatsApp, or other channels

We also collect information automatically when you visit our website, including:

Browser type, device type, and operating system
Pages visited, time spent on pages, and links clicked
IP address and approximate location
Referring website or advertisement

How we use your information

To deliver the services you have requested — bids, proposals, takeoffs, and contracts
To send you the free resources you requested, including the Margin Math calculator
To communicate with you about your strategy session, retainer, or enquiry
To send follow-up emails related to your enquiry (you can unsubscribe at any time)
To improve our website and services
To comply with legal obligations

Meta Pixel and advertising

Our website uses the Meta Pixel, a tracking tool provided by Meta Platforms Inc. The Pixel allows us to measure the effectiveness of our advertising on Facebook and Instagram, build audiences of people who have visited our website, and retarget visitors with relevant advertising.

The Pixel collects information about your actions on our website and shares it with Meta. This may include pages you visited, forms you submitted, and videos you watched. This data is processed in accordance with Meta's Data Policy.

You can opt out of Meta's use of this data for advertising by visiting your Facebook Ad Preferences or by using the Digital Advertising Alliance opt-out tool at optout.aboutads.info.

Cookies

Our website uses cookies and similar tracking technologies to operate the Meta Pixel, remember your preferences, and analyse how visitors use our site. By using our website you consent to the use of cookies in accordance with this policy. You can disable cookies in your browser settings, though this may affect the functionality of our site.

Third-party services

We use the following third-party services that may process your information:

GoHighLevel (GHL) — CRM, forms, email delivery, and calendar booking. Your contact information is stored in GHL when you submit a form or book a session.
Meta Platforms — advertising and analytics via the Meta Pixel
Wistia — video hosting for our website video content
Mailgun / LeadConnector — email delivery infrastructure
Zoom — video conferencing for strategy sessions
Google Workspace — internal email and document management

Each of these services has its own privacy policy governing how they handle your data.

Data retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. If you are a client, we retain your project files and communications for a minimum of three years. If you opted in to receive a free resource and did not become a client, we retain your contact information for up to two years unless you unsubscribe or request deletion.

Your rights — Canada (PIPEDA)

If you are located in Canada, you have the right to access the personal information we hold about you, to request corrections, to withdraw consent to certain uses, and to make a complaint to the Office of the Privacy Commissioner of Canada. To exercise any of these rights contact us at support@stayunbound.com.

Your rights — California (CCPA)

If you are a California resident, you have the right to know what personal information we collect and how it is used, to request deletion of your personal information, and to opt out of the sale of your personal information. We do not sell personal information. To exercise your rights contact us at support@stayunbound.com.

Children's privacy

Our services are intended for business owners and contractors. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information please contact us immediately.

Changes to this policy

We may update this privacy policy from time to time. When we do we will update the date at the top of this page. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

Contact

Stay Unbound LLC
30 N Gould St STE N
Sheridan, Wyoming 82801
USA
support@stayunbound.com